Experienced Dispatcher - Fast-paced HVAC/Plumbing Company

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Currently seeking an experienced Dispatcher for a fast-paced Heating, Air Conditioning, Plumbing and Electrical Service Company located in Northern Virginia. Individual must have an approachable personality and motivational skills, and possesses excellent skills in customer service for communicating with customers and co-workers.

Salary - $20-$25/Hr.

The Role

Evaluate customer calls and match the right technician to every job.

Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Competencies for Success

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust, diffuse conflict and hold others accountable.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.

Company offers great benefits:

  • Paid Vacation
  • 3 Personal days
  • Health Insurance coverage with company participation
  • 401K plan offered after one year of employment
  • Long Term (LTD) and Short Term (STD) disability
  • Vision
  • Dental
  • Participation in Legal Shield
  • Nexstar Member
  • Year-end bonus
  • Paid weekly

Please no phone calls about this ad.

Equal Opportunity Employer

Location: Alexandria, VA
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